Cancellation & Refunds Policy

Last updated: 8 September 2026

1. Class cancellation and the 1-hour notice requirement

If a student needs to cancel or change a scheduled class, they should provide notice as early as reasonably possible. Requests made less than 1 hour before the scheduled class start time are treated as late cancellations and are non-refundable and non-reschedulable. The full class fee remains payable because the teaching slot has been reserved and cannot normally be reassigned at short notice.

For cancellations or rescheduling requests made at least 1 hour before the scheduled start time, a change may be considered subject to tutor availability and the agreed tutoring arrangement. A rescheduled class is not guaranteed until a new time is confirmed.

2. Late cancellation, no-show and late arrival

A cancellation, rescheduling request or change of timing made less than 1 hour before the class is treated as a late cancellation. Late cancellations are non-refundable and the class will normally be counted as used. If a student does not attend a scheduled class without timely notice, the class is also non-refundable and will normally be counted as used.

If a student joins late, the class will normally still finish at the originally scheduled end time. Extra time is not automatically added to compensate for late arrival.

3. Tutor cancellation

If a scheduled class is cancelled by the tutor, the class will be rescheduled at a mutually suitable time or the applicable prepaid amount may be refunded, as agreed.

4. Refund requests

Any refund request is considered according to this policy, the service already delivered and the applicable booking arrangement. Where a refund is approved, it will be processed through the applicable payment method where feasible.

5. Completed services

Fees for tutoring sessions already delivered are generally not refundable because the service has been provided.

6. Digital resources

Where a separately purchased digital learning resource has been delivered, refund eligibility depends on whether the resource has already been accessed or delivered and the terms communicated before purchase.

7. Contact

Please contact us promptly with the booking details and reason for the request. For any cancellation or rescheduling request, the time at which the request is received will be used to determine whether the 1-hour notice requirement has been met.